00534-CS – Transactional Customer Feedback
Buyer: Stonewater Limited
- Published
- 5 November 2025
- Estimated value
- £200,000
- Place of performance
- UKG
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 071128-2025
- Reference
- ocds-h6vhtk-0564b9
- Official source
- Official source
CPV codes
- 79311000Survey services
- 79311100Survey design services
- 79311200Survey conduction services
- 79311210Telephone survey services
- 79311300Survey analysis services
- 79342310Customer survey services
- 79342311Customer satisfaction survey
Description
Stonewater is seeking to procure a journey-led, transactional customer feedback solution. The programme will enable real-time insight across key service areas, support continuous improvement, and empower colleagues to act swiftly on customer feedback. Programme Objectives •Capture real-time feedback across a wide range of customer journeys •Improve service delivery and reduce customer effort •Enable a robust loop-closing process to resolve issues quickly •Provide actionable insight through AI-driven analysis and dashboards •Support a flexible, scalable model that evolves with organisational needs. Scope of Services The programme will initially cover the following customer journeys/transactions: •Responsive repairs (raising and completion) •Cyclical checks (completion) •Planned capital investment/maintenance/retrofit (completion) •Grounds maintenance (completion) •Complaints (raising and completion) •ASB (raising, mid-journey and completion) •Disruptive behaviour (raising, mid-journey and completion) •Customer service centre contact (post-contact) •Lettings & marketing – new lets and relets (application, sign-up and move-in) •Shared ownership sales (appointment/visit, reservation an…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| IN-HOUSE RESEARCH LIMITED | — | — |
Official publications
- FTS · 071128-2025 · 5 November 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £200,000.
- Who is the buyer of this tender?
- The contracting authority is Stonewater Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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