Out of Hours Call Handling
Reference ocds-b5fd17-8d2d99a1-2ef1-4951-b440-49e75eecfca0 · London Borough of Sutton
Awarded to SITEL for £166,000.
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Amounts and figures
Description
Provision of an out of hours (OOH) call handling service for the boroughs Sutton, Kingston, Merton and Richmond. This service will provide the front door for an Emergency Duty Team (EDT) service for Adult's and Children's social care calls as well as other non-social care calls from the general public. The non-social care calls can range from reporting a dangerous structure or a pothole in the area. This service covers all incoming calls between the hours of 5pm and 8am Monday to Friday and 24 hours throughout the whole weekend plus bank holiday.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SITEL | £166,000 | 25 October 2022 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 4e476526-5887-419b-8e54-d7d2e676711f-760841 | 20 June 2024 |
| Contracts Finder | 4e476526-5887-419b-8e54-d7d2e676711f-760841 | 20 June 2024 |
Other tenders from London Borough of Sutton
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- Consultancy services relating to Adult Social Care - Phase 5 Published: 8 August 2025
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- Adult Social Care Review Published: 25 July 2025
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- Dynamic Category Solution for Passenger Transport Published: 24 June 2025
- Building Surveyor Services Published: 11 June 2025
- Sutton Information Hub (2025/26) Published: 4 June 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 5 August 2022, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £166,000.
- Who is the buyer of this tender?
- The contracting authority is London Borough of Sutton (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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