Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service.
- Published
- 29 September 2026
- Submission deadline
- 20 November 2026
- Estimated value
- £130,000
- Place of performance
- UKD
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 091648-2026
- Reference
- ocds-h6vhtk-077b0d
- Official source
- Official source
CPV codes
- 79512000Call centre
- 98341000Accommodation services
Description
Oldham Council require a Provider to operate a Statutory Out of Hours Homelessness Service for our residents The support currently provided by the Council covers 'normal working' hours however access to appropriate support and advice is required 24 hours, 7 days a week, 365 days a year. The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon - Fri 9am - 5pm) can telephone the dedicated number. The out of hours service operates from 5pm to 9am Monday - Thursday and from 5pm Friday - 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 128 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum. The Provider is required to 'triage' the telephone calls to determine if the household(s) are homeless that evening or not. If the household(s) is not homeless that evening, details of the household should be taken and referred back through to the Homelessness Team to make contact the next working day. If the household(s) is homeless that night then the Provider will be expected …
Official publications
- FTS · 091648-2026 · 29 September 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 20 November 2026. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £130,000.
- Who is the buyer of this tender?
- The contracting authority is Oldham Metropolitan Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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