Oracle Fusion Support
Buyer: City & County of Swansea
- Published
- 9 November 2023
- Estimated value
- £3,000,000
- Place of performance
- UKL18
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 033150-2023
- Reference
- ocds-h6vhtk-03e0da
- Official source
- Official source
CPV codes
- 72261000Software support services
- 72253000Helpdesk and support services
- 72250000System and support services
- 72212781System management software development services
Description
Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| de Novo Solutions | — | — |
Official publications
- FTS · 033150-2023 · 9 November 2023
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £3,000,000.
- Who is the buyer of this tender?
- The contracting authority is City & County of Swansea (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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