Optical Consumer Complaints Service (Mediation)
Buyer: General Optical Council
- Published
- 31 October 2023
- Submission deadline
- 1 December 2023
- Estimated value
- £720,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 032088-2023
- Reference
- ocds-h6vhtk-041067
- Official source
- Official source
Description
Our requirements are that: (a) The service must be free to users and will be funded by the GOC; (b) The service must be demonstrably independent of the NHS, UK Government, optical professionals and optical professional bodies; (c) The service must treat individuals fairly, regardless of their background, characteristics or circumstances and the service provider must collect EDI data (with appropriate regard to data protection legislation); (d) The service must be unbiased and resolution-focused; (e) The service must be visible on the Internet and have a dedicated web presence via the www.opticalcomplaints.co.uk domain (which will continue to be owned by the GOC); (f) The service must not be subcontracted unless the GOC has agreed this in advance in writing; (g) The service must have a documented appeal and review mechanism for circumstances where the proposed resolution is not accepted; (h) The service must operate a mechanism for consumers to complain about the Service, if they are dissatisfied; (i) The service provider must work closely with the GOC and abide by the published ‘Working Together’ policy (j) The service provider must work with the GOC and with the optical profession…
Official publications
- FTS · 032088-2023 · 31 October 2023
Other tenders from General Optical Council
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 1 December 2023. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £720,000.
- Who is the buyer of this tender?
- The contracting authority is General Optical Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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