Operational Communications Platform (OCP)

Amounts and figures

Description

Transport for London is conducting a preliminary engagement to establish the availability and appetite of the market to improve efficiency and consistency of TfL incident communications. The Operational Communications Platform (OCP) will provide a single portal for sending out bulk communications around ongoing incidents to relevant stakeholders across multiple channels (such as email, SMS and potentially Teams messages). Primary users will be the Surface Control Centre (SCC) and Rail Control Centre (RCC). The platform will provide auditable logging of (and reporting on) communications, and facilitate message creation and distribution (including the use of pre-defined templates, distributions lists, etc.). It is envisioned that the solution will reuse existing enterprise capabilities (including TfL's Azure tenancy for sending emails and teams messages) and potentially integrate with other third-party services for SMS delivery via API (for example, gov.notify). This initiative is essential to simplify and standardise communication across TfL's operational control centres, replacing fragmented and outdated methods with a unified, modern platform. By moving away from a heavy reliance…

Official publications

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