Omnichannel Contact Centre Solution
Reference ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540 · Care Quality Commission
Awarded to Puzzel Ltd for £2,261,782.
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Amounts and figures
Description
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Puzzel Ltd | £2,261,782 | 28 March 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | c5720778-4568-4046-a52e-36291de66199-838517 | 4 April 2025 |
| Contracts Finder | c5720778-4568-4046-a52e-36291de66199-838517 | 4 April 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 26 March 2025, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,261,782.
- Who is the buyer of this tender?
- The contracting authority is Care Quality Commission (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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