NW2942 - Intraday Workforce Optimisation Solution
Buyer: NORTHUMBRIAN WATER LIMITED
- Published
- 26 August 2026
- Estimated value
- £1,318,565
- Place of performance
- UKC
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 081496-2026
- Reference
- ocds-h6vhtk-0646fa
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
Description
Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to complement Genesys Cloud. The solution should: - Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of c6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term. - Initial contract term: 3 years, with a break clause after year 1, and options to extend for 3+3+3+3years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| QSTORY LIMITED | £1,318,565 | 14 July 2026 |
Official publications
- FTS · 081496-2026 · 26 August 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,318,565.
- Who is the buyer of this tender?
- The contracting authority is NORTHUMBRIAN WATER LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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