NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
- Published
- 5 December 2025
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 080123-2025
- Reference
- ocds-h6vhtk-05ef9c
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72212512Interactive voice response software development services
Description
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
Official publications
- FTS · 080123-2025 · 5 December 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Nuneaton and Bedworth Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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