NICE WFM Cloud Solution Migration
- Published
- 28 July 2026
- Place of performance
- UKE45
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 071213-2026
- Reference
- ocds-h6vhtk-06d53a
- Official source
- Official source
CPV codes
- 72261000Software support services
Description
YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable. The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SVL BUSINESS SOLUTIONS LIMITED | — | — |
Official publications
- FTS · 071213-2026 · 28 July 2026
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