NIBE & Heat Pump Service and Maintenance Contract
- Published
- 23 May 2025
- Place of performance
- UKD
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 027031-2025
- Reference
- ocds-h6vhtk-0524be
- Official source
- Official source
CPV codes
- 42511110Heat pumps
- 50000000Repair and maintenance services
Description
The Contractor must provide: • Planned Preventative Maintenance (PPM): Full annual servicing of all NIBE and Heat Pump systems according to manufacturer specifications and industry best practices. • Reactive Maintenance: Emergency and non-emergency repairs, faults diagnosis, and first-time fix focus, within defined SLAs. • Parts and Materials Management: Supply and fit genuine or approved replacement parts with warranty. • Asset Management and Reporting: Maintain an up-to-date asset register including maintenance history, service outcomes, and lifecycle condition grading. • Resident Engagement: High standard of resident communication and support, including pre-appointment notifications and satisfaction follow-ups.
Official publications
- FTS · 027031-2025 · 23 May 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is LONDON & QUADRANT HOUSING TRUST (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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