NHS 24 Contact Centre Customer Relationship Management System

Published

15 November 2024

Estimated value

£40,000,000

Place of performance

UKM

Procedure

Restricted procedure

Lots

1

Notice number

036965-2024

Reference

ocds-h6vhtk-03fb63

Official source

Official source

CPV codes

• 48000000Software package and information systems
• 79512000Call centre
• 48517000IT software package
• 48510000Communication software package
• 48613000Electronic data management (EDM)
• 48610000Database systems
• 48600000Database and operating software package
• 48810000Information systems

Description

The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.

Awards

Official publications

• FTS · 036965-2024 · 15 November 2024

Other tenders from NHS 24

• Headless Content Management System (CMS) and Digital Experience Platform (DXP) Market Engagement · 7 September 2026
• NHS24 Workforce Management Solution · 3 July 2026
• The provision of an annual license and subscription for the Choice and Medication website · 15 January 2026
• NHS24 Workforce Management Solution – Market Review PIN · 21 October 2025
• NHS24 Clinical Reasoning Engine · 4 March 2025

See all →

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is £40,000,000.

Who is the buyer of this tender?

The contracting authority is NHS 24 (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.