Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service
Reference ocds-h6vhtk-06cdab · London Borough of Newham
Open until 27 November 2026.
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Amounts and figures
Description
The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alon…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 101733-2026 | 27 October 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 27 November 2026. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is London Borough of Newham (United Kingdom).
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