National Gambling Helpline
Buyer: NHS England
- Published
- 29 September 2026
- Estimated value
- £14,500,000
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 091816-2026
- Reference
- ocds-h6vhtk-0697fb
- Official source
- Official source
CPV codes
- 85100000Health services
- 33693300Addiction treatment
Description
The introduction of the Statutory Gambling Levy in October 2025 resulted in NHS England becoming responsible responsible for commissioning the gambling harms treatment pathway, from referral and triage through to aftercare, as of 1st April 2026. The National Gambling Helpline, delivered by GamCare, a VCSE organisation, is an established, live service providing multi-channel access (including telephone, email, WhatsApp and online) and plays an integral role in the treatment system as a primary referral route into treatment and support services. GamCare owns the established national helpline number, which is extensively embedded across marketing and referral routes used by gambling operators, financial institutions, local authorities and VCSE providers. Maintaining continuity of this access route is critical, as changes would require extensive engagement and lead time, with potential disruption to patient access and referral flows. The requirement is limited to continuation of the existing service to ensure system stability during transition to future commissioning arrangements.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| GamCare | £14,500,000 | 15 June 2026 |
Official publications
- FTS · 091816-2026 · 29 September 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £14,500,000.
- Who is the buyer of this tender?
- The contracting authority is NHS England (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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