Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

Published

31 July 2025

Place of performance

UK

Procedure

Direct award

Lots

1

Notice number

044742-2025

Reference

ocds-h6vhtk-056a29

Official source

Official source

CPV codes

• 48510000Communication software package

Description

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

Awards

Official publications

• FTS · 044742-2025 · 31 July 2025

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is The Health and Care Professions Council (United Kingdom).

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