Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions
Buyer: ScotRail Trains Limited .
- Published
- 1 July 2025
- Place of performance
- UKM
- Lots
- 1
- Notice number
- 036295-2025
- Reference
- ocds-h6vhtk-055668
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 30144200Ticket-issuing machines
- 42991230Ticket printers
- 50316000Maintenance and repair of ticket-issuing machinery
Description
ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025
Official publications
- FTS · 036295-2025 · 1 July 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is ScotRail Trains Limited . (United Kingdom).
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