Managed Services of the Humberside Police Salesforce and MuleSoft estate.
- Published
- 16 July 2025
- Estimated value
- £329,353
- Place of performance
- UKE1
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 040534-2025
- Reference
- ocds-h6vhtk-055900
- Official source
- Official source
CPV codes
- 72200000Software programming and consultancy services
- 72300000Data services
Description
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| BOXXE LIMITED | — | — |
Official publications
- FTS · 040534-2025 · 16 July 2025
Other tenders from The Police and Crime Commissioner for Humberside
- RFI - Support Services for Victims of Road Traffic Collisions (RTCs)
- RFI - Support Services for Victims of Road Traffic Collisions (RTCs)
- The Provision Of Fleet Management Software
- Bransholme Annex Remodel and Refurbishment
- Provision of End User Devices to Humberside Police
- Evidential Property Improvements - Weapon Storage
- Estates Improvement Framework
- Target Hardening and Engagement Service
- Professional Services Delivery Partner
- Multi-Functional Devices
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £329,353.
- Who is the buyer of this tender?
- The contracting authority is The Police and Crime Commissioner for Humberside (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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