Managed Debt Collection Services
Buyer: Crown Commercial Service
- Published
- 8 September 2026
- Estimated value
- £500,000,000
- Place of performance
- UK
- Lots
- 1
- Notice number
- 084717-2026
- Reference
- ocds-h6vhtk-059404
- Official source
- Official source
CPV codes
- 79200000Accounting, auditing and fiscal services
- 66171000Financial consultancy services
- 71621000Technical analysis or consultancy services
- 75112000Administrative services for business operations
- 75120000Administrative services of agencies
- 75130000Supporting services for the government
- 75131000Government services
- 79400000Business and management consultancy and related services
Description
The establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work with buyers to ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers. Envisaged scope of services: ● Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or subcontractors. ● Optional Services: The Supplier may be required to offer access to additional services, including but not limited to: ○ Litigation ○ Auctioneer Services ○ International DCA Collections The confirmed scope of this framework will be determined as a result of the market and customer engagement.
Official publications
- FTS · 084717-2026 · 8 September 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £500,000,000.
- Who is the buyer of this tender?
- The contracting authority is Crown Commercial Service (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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