Low Code Customer Experience Platform (Cloud Based)
Reference ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2 · City of Doncaster Council
Awarded to Netcall Technology Limited for £2,500,000.
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Amounts and figures
Description
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Netcall Technology Limited | £2,500,000 | 14 August 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 0308d4b9-72aa-4c18-9aba-02acc5339397-779057 | 20 August 2024 |
| Contracts Finder | 0308d4b9-72aa-4c18-9aba-02acc5339397-779057 | 20 August 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 30 June 2023, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,500,000.
- Who is the buyer of this tender?
- The contracting authority is City of Doncaster Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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