LOT 1 Provision of SIP Communications Support RM6116 4A - AWARD
Reference ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5 · In-Tend e-Tendering
Awarded to Charterhouse Voice & Data Ltd for £140,234.
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Description
Together Housing is seeking a suitably qualified and capable provider, for the provision of its Session Initiation Protocol ("SIP") Telecommunications support, capable of supporting/providing PCI DSS Type A compliance throughout the provision of service. Such procurement is being conducted through Lot 4A (Analogue Telephony) of the Crown Commercial Services "Network Services 3" Framework (reference RM6116) (the "Framework"). THA is running two (2) concurrent procurements as "Lots" in relation to this provision, which will result in the award of two contracts. This RFQ document forms Lot X of this procurement activity. Further information can be found in the "instructions for completion" section (Section 1.4) of this document. Together Housing currently operates an on-premise contact centre solution, utilising the Netcall Liberty Converse product suite. Calls into such solution are routed via a 0300 platform into two concurrent SIP provisions (with calls apportioned on a managed "Active/Active" allocation basis), before passing into the solution for a CX agent to manage the call. The current SIP operating model also allows for the routing of inbound calls to …
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Charterhouse Voice & Data Ltd | £140,234 | 18 September 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 083fd6cc-9802-43dc-9e6a-697f198795f5-788703 | 26 September 2024 |
| Contracts Finder | 083fd6cc-9802-43dc-9e6a-697f198795f5-788703 | 26 September 2024 |
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Frequently asked questions
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- The submission deadline is 17 June 2024, 17:00. Check the official source, as dates can be modified.
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