Level 2 Helpdesk Support
Buyer: NS&I
- Published
- 18 September 2026
- Estimated value
- £2,016,667
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 088749-2026
- Reference
- ocds-h6vhtk-0690fc
- Official source
- Official source
CPV codes
- 72253000Helpdesk and support services
Description
As NS&I's operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service demands. To meet this need, the new supplier will be required to deliver a Level 2 Helpdesk service in line with agreed service levels. The supplier must operate through NS&I's ServiceNow platform, maintain BPSS cleared staff with financial records check, deliver support during business hours, and comply with NS&I's security, standards, and ISO requirements. The service will also include structured performance reporting and a sustained commitment to continuous service improvement. The types of incidents that the helpdesk may manage include: managing the triage of tickets including problem, request and incident between our strategic suppliers in relation to a Mobile App, integration infrastructure layers, customer IDAM, Federated IDAM etc current…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| CAPGEMINI UK PLC | £2,016,667 | 16 September 2026 |
Official publications
- FTS · 088749-2026 · 18 September 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,016,667.
- Who is the buyer of this tender?
- The contracting authority is NS&I (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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