L24084-Q-JJ - Online Service Quality Monitoring Tool

Description

LLA is looking to implement an all-in-one Online Service Quality Monitoring Tool to enable and unlock online reviews monitoring and management system with the capability of connecting/integrating with our Customer Service Power BI Dashboard. Preferred format would be a digital platform designed to help LLA to manage and improve online presence by consolidating, analysing, and enhancing online reviews, social media interactions, and overall digital overview of the airport itself and all involved concessionaires. The proposed solution should have the ability to manage consumer feedback from acquisition to loyalty, directly addressing most local search factors For further details please see tender documentation. Additional information: Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references. Applications are welcome from single organisations or consortia from the public, private and voluntary/community sector. To access this or any other LLA open tender advert and to view the necessary tendering documents and express your interest, please visit the LLA e-Tendering Portal at: https://in-t…

Official publications

• L24103-T-LH RETENDER Multi Category open retail tender: Unit 25b - excluding F&B
  Published: 20 December 2024
• L24135-T-MC - Airline Schedules Data
  Published: 19 December 2024
• L24109-T-LH Unit 10.341 Convenience retail
  Published: 10 December 2024
• Employment Tax Consultancy Services
  Published: 5 December 2024
• L24112-PME-SG - POC Trends on movement
  Published: 12 November 2024
• L24092-T-TC - Terminal fire damper maintenance & ductwork cleaning services
  Published: 12 November 2024
• Supplier Event Day - 27th November 2024 - 09:00-15:00
  Published: 9 November 2024
• L24105-T-SG - Specialist Lift & Escalator Consultancy
  Published: 30 October 2024
• L24103-T-LH Unit 25b Multi Category LOT 1 Fashion and LOT 2 BEAUTY
  Published: 11 October 2024
• L24108-PME-SG - Security Digitalisation of Patrols
  Published: 8 October 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 23 January 2025, 12:00. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is London Luton Airport (United Kingdom).

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