ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services
Reference ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a · Accent Housing
Awarded to SPS Doorguard Limited for £149,700.
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Amounts and figures
Description
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months (3 Years) with the option to extend by 2 x 12 months - at Accent's discretion.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SPS Doorguard Limited | £149,700 | 18 September 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 1038d683-e8bb-432b-93b1-9676fce9c6ee-700708 | 22 November 2023 |
| Contracts Finder | 1038d683-e8bb-432b-93b1-9676fce9c6ee-700708 | 22 November 2023 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 14 August 2023, 15:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £249,500.
- Who is the buyer of this tender?
- The contracting authority is Accent Housing (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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