IT Service Management Tool (

Published

4 September 2024

Place of performance

UKC

Procedure

Direct award

Lots

1

Notice number

028281-2024

Reference

ocds-h6vhtk-0483b2

Official source

Official source

Description

NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.

Awards

Official publications

• FTS · 028281-2024 · 4 September 2024

Other tenders from NORTHERN GAS NETWORKS LIMITED

• IT Hardware, Software and Consumables Framework · 27 August 2025
• Customer Satisfaction Surveys · 18 June 2025
• VCMA project - Fuel Bank Foundation - Further expand Fuel Bank across Northern England · 21 March 2025
• VCMA Projects - Fuel Poverty Awareness Training, Green Doctors Energy Matters and GEMS - Groundworks Energy Management Services. · 14 June 2024
• VCMA project - A Health Collaboration with National Energy Action · 4 April 2024
• VCMA project - Holistic app energy debt & Welfare advice · 23 February 2024
• VCMA project - Fuel Bank Foundation - Further expand Fuel Bank across Northern England · 15 February 2024
• Warm Homes: Better Health · 31 January 2024

See all →

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is NORTHERN GAS NETWORKS LIMITED (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.