IT Service Management Solution (RFS22-020)
- Published
- 24 July 2025
- Estimated value
- £219,380
- Place of performance
- UKE45
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 042978-2025
- Reference
- ocds-h6vhtk-0565f0
- Official source
- Official source
CPV codes
- 72253000Helpdesk and support services
Description
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live. After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Alemba Ltd | — | — |
Official publications
- FTS · 042978-2025 · 24 July 2025
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £219,380.
- Who is the buyer of this tender?
- The contracting authority is The Council of the City of Wakefield (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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