IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

Amounts and figures

Description

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.

Awards

Official publications

• IT Technical Architect
  Published: 4 November 2026
• Intelligence Analyst Apprenticeship
  Published: 26 October 2026
• Beacons and Registry Franking Machine
  Published: 30 December 2025
• Supply of AED's and Associated Equipment
  Published: 30 December 2025
• Multi Agency Incident Transfer (MAIT)
  Published: 30 December 2025
• Digitally Assisted Remote Vessel Survey (DARVeS) : Feasibilities and Opportunities
  Published: 24 December 2025
• IT Security Program Manager
  Published: 18 November 2025
• Provision of Competency Management
  Published: 20 October 2025
• CCS Aggregated Hardware Procurement 2025
  Published: 2 October 2025
• Specialist Financial Support for the Aviation Surveillance Procurement
  Published: 29 September 2025

Previous and next from MCA - Maritime and Coastguard Agency

• Provision of Surface Hub, Teams MTR and Video Conferencing, Support and Supply for the Maritime & Coastguard Agency — 4 September 2025
• End User Device Leasing — 8 August 2025
• Portfolio Management Requirement (Planview 12-Month's Licences) — 6 August 2025
• Supply of MCA Telematic Services — 25 July 2025
• Connectivity Solution for Incoming 999 calls for HM Coastguard (SIP) — 3 July 2025
• Financial Support to the Aerial Dispersant Spray Procurement — 3 July 2025

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 3 July 2025, 11:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £147,500.

Who is the buyer of this tender?

The contracting authority is MCA - Maritime and Coastguard Agency (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.

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