IT Help Desk Outsourcing
Buyer: Office of Rail and Road
- Published
- 11 November 2025
- Estimated value
- £145,385
- Place of performance
- UK
- Lots
- 1
- Notice number
- 072768-2025
- Reference
- ocds-h6vhtk-05de9f
- Official source
- Official source
CPV codes
- 72253100Helpdesk services
Description
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Stone Technologies Ltd trading as Stone Group | — | — |
Official publications
- FTS · 072768-2025 · 11 November 2025
Other tenders from Office of Rail and Road
- Intra-company benchmarking of Network Rail's maintenance and renewals expenditure
- Artificial Intelligence Innovation
- ADHD and Autism Coaching
- Independent review of ORR's approach to cost assessment and efficiency target setting for National Highways
- Power Platform Application Support and Development
- Operations analysis of applications for train services between Newcastle and Brighton and Cardiff and York
- Cost Benefit Analysis for competing Great Western Mainline track access applications - Independent Audit
- Third party review of National Highways licence self-assurance
- GBR Integration Study
- Consultant for Framework Review (ISC and PCT)
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £145,385.
- Who is the buyer of this tender?
- The contracting authority is Office of Rail and Road (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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