Integrated Contact Centre - Technical Infrastructure Migration - Design and Build
- Published
- 22 May 2026
- Estimated value
- £25,000,000
- Place of performance
- UKD
- Lots
- 1
- Notice number
- 047830-2026
- Reference
- ocds-h6vhtk-06a113
- Official source
- Official source
CPV codes
- 45210000Building construction work
Description
The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions. The scale and complexity of this delivery should not be underestimated. It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations. It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems. The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations. Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.
Official publications
- FTS · 047830-2026 · 22 May 2026
Other tenders from NORTH WEST AMBULANCE SERVICE NHS TRUST
- Controlled Drugs Management System including Electronic Controlled Drugs Register
- Integrated Core Systems (ICS)
- Provision of Hard Facilities Management Services (Hard FM)
- Provision of Planned Urgent Care and Adhoc Patient Transport Services (Private Ambulance)
- Vehicle Leasing Services
- St Helens Workshops and Ambulance Station
- Control Room Consoles
- Fully managed Medical Gas Service
- Patient Emergency Services Vehicle Conversions
- The Provision of Vehicle Tyres
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £25,000,000.
- Who is the buyer of this tender?
- The contracting authority is NORTH WEST AMBULANCE SERVICE NHS TRUST (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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