Insight Report Pilot Studies

Amounts and figures

Description

Deliver an initial pilot to demonstrate how lessons learnt, experience and tacit knowledge from a small number of highly experienced Ofwat staff can be captured, structured and made available for use by other Ofwat staff. The scope shall include: Interview framework and question sets • Develop and configure five sets of adaptive interview questions within the DUCHESS system. • Review and refine the question sets progressively based on the findings from each interview phase. Interviews • Support up to four Ofwat interviewees. • Conduct up to five interviews per interviewee, resulting in a maximum of 20 interviews. • Interviews will progressively explore career experience, critical experiences, tacit knowledge, patterns and indicators, case studies, decision-making and key lessons that should be transferred to others. Interview analysis • Analyse individual interview outputs. • Identify lessons, experience and knowledge areas from each interview. • Refine subsequent interview questions based on the findings from earlier interviews. Experience library development • Analyse the overall interview corpus. • Develop structured experience cards and an initial Ofwat Experience Library. • Id…

Awards

Official publications

• Prioritisation Review
  Published: 26 October 2026
• Oracle SaaS Subscription
  Published: 23 October 2026
• Stakeholder Engagement Support
  Published: 23 October 2026
• Consultancy Support for Water Efficiency Campaign (WEC) Media Audit and Client Satisfaction Survey
  Published: 15 October 2026
• Independent Monitor for South East Water
  Published: 30 September 2026
• Major Water Infrastructure Programme (MWIP) - Programmatic Delivery and Opportunity Assessment
  Published: 17 September 2026
• Independent Monitor - Thames Water
  Published: 4 September 2026
• Strategic Review of Major Project Procurement Models to Align with Frontier Shift Efficiency Ambitions of Ofwat in the New Legislative…
  Published: 22 April 2026
• Wholesaler/Retailer Risk Allocation Model
  Published: 13 February 2026
• Leakage Review Project: Work Package 1 - International Comparison
  Published: 12 January 2026

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• Interim support for Credit and Collateral Arrangements (CCA) Review — 28 November 2025

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The contracting authority is The Water Services Regulation Authority (United Kingdom).

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