Independent Complaints Adjudication Service for OFSTED (ICASO)
Buyer: Department for Education
- Published
- 24 October 2025
- Estimated value
- £124,500
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 068259-2025
- Reference
- ocds-h6vhtk-058a9f
- Official source
- Official source
CPV codes
- 79422000Arbitration and conciliation services
Description
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| CEDR Services Limited | — | — |
Official publications
- FTS · 068259-2025 · 24 October 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £124,500.
- Who is the buyer of this tender?
- The contracting authority is Department for Education (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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