Improving Customer Accessibility
Buyer: Transport for London
- Published
- 20 October 2023
- Place of performance
- UK
- Lots
- 1
- Notice number
- 031085-2023
- Reference
- ocds-h6vhtk-040ddd
- Official source
- Official source
CPV codes
- 34000000Transport equipment and auxiliary products to transportation
- 48000000Software package and information systems
- 60000000Transport services (excl. Waste transport)
- 63000000Supporting and auxiliary transport services; travel agencies services
- 72000000IT services: consulting, software development, Internet and support
Description
Transport for London (TfL) is focused on ensuring all customers experience a positive journey, including those with physical, visual, audible and neurodivergent impairments. This means seamless end to end journey completions and if a problem is encountered, these customers know how to continue their journey and/or access support. At this stage, TfL is undertaking early market engagement, by inviting potential suppliers to complete a Market Sounding Questionnaire (MSQ) on improving customer accessibility. This MSQ is focused on seeking innovative solutions to potential trial and scale, particularly those which can overcome challenges experienced by our customer impairments. These include: • Personalised journey planning Information - to help customers plan their journey based on their access requirements, seating availability and crowd/busyness comfort levels. • Personalised end to end journey navigation - to help customers navigate through our multi-mode network (train and bus) which can differ by systems, technology, station layout, service providers, mode access and infrastructure. • Live journey updates - to notify and update customers of any changes to their journey in respons…
Official publications
- FTS · 031085-2023 · 20 October 2023
Other tenders from Transport for London
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