ICO Case Management Capability - PME
- Published
- 21 October 2025
- Place of performance
- UKD
- Lots
- 1
- Notice number
- 066972-2025
- Reference
- ocds-h6vhtk-05d06a
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72200000Software programming and consultancy services
- 72250000System and support services
- 72510000Computer-related management services
Description
The Information Commissioner’s Office (ICO) is embarking on an ambitious transformation of the regulatory technology that underpins our case management capability. At the heart of this initiative is the adoption of Dynamics 365 as a best-in-class modular platform. Prior to commencing formal procurement, we are engaging the market to: • Refine and validate our understanding of the broader opportunity, to demonstrate best practice in the application of new technology whilst maintaining public trust • Shape our requirements, drawing on sector best practices and supplier expertise to deliver a solution that goes beyond traditional case management • Gain insight into indicative costs, delivery timelines, and the organisational conditions we would need to enable for success. • Leverage supplier experience in delivering modular, scalable technology solutions for similar organisations. • Explore whether and how the partner role could be phased, beginning with strategic advisory and progressing through design, delivery, and implementation, subject to business case approval. By seeking supplier engagement at this early stage, we aim to draw on market insights to inform and refine our future …
Official publications
- FTS · 066972-2025 · 21 October 2025
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