Historic England Customer Service Provision - AWARD
Reference ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10 · Historic England
Awarded to Adecco UK Limited for £337,278.
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Description
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Adecco UK Limited | £337,278 | 22 November 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 86bc510a-19af-4262-9c87-50ad7cfcbab7-806393 | 28 November 2024 |
| Contracts Finder | 86bc510a-19af-4262-9c87-50ad7cfcbab7-806393 | 28 November 2024 |
Other tenders from Historic England
See the buyer →- ITT - RM6098 TPAS 2 Software Procurement Lot 3 - Further Competition (UID 302) - AWARD Published: 30 October 2026
- Local Government Reorganisation Opportunities and Models for Historic Environment Service Delivery UID304 - AWARD Published: 20 October 2026
- ITT (BT) - UID 111/NP 388 Supply of Heritage Attractions - AWARD Published: 24 December 2025
- RFQ - Smith Square Hall: preliminary Building Environmental Performance Assessment (UID 156) - AWARD Published: 17 December 2025
- Historic England Legal Framework - AWARD Published: 21 October 2025
- Accessing England's Protected Wrecks: Guidance Notes for Divers and Archaeologists (Third Edition) (NP358) - AWARD Published: 8 October 2025
- Mini competition - Engine House Swindon lift replacement project - AWARD Published: 25 September 2025
- Invitation to Tender for Planned and Reactive Building Fabric Maintenance at Brooklands Cambridge (NP337) (REPLACES P/REF 383) - AWARD Published: 15 September 2025
- NP249 - Mandatory Online Health and Safety Training - AWARD Published: 10 September 2025
- Public responses to climate-related heritage loss (NP 312) - AWARD Published: 8 September 2025
Previous and next from Historic England
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- Invitation to Tender for Archaeological Priority Area Review: London Borough of Enfield
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 9 September 2024, 09:30. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Historic England (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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