Hedyn Out of Hours Call Handling Services Preliminary Market Engagement
Reference ocds-h6vhtk-0791b7 · Tai Hedyn Limited
Prior notice. Estimated value: £625,000.
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Amounts and figures
Description
Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local authority areas of Newport, Torfaen, Monmouthshire, Blaenau Gwent and Powys. Hedyn owns and manages approximately 15,000 properties of mixed tenure, including social rented homes, leasehold properties, shared ownership homes, supported housing and communal residential buildings. Hedyn is undertaking this pre-market engagement exercise to gather information that will help inform the future procurement of its Out-of-Hours Call Handling Service. Hedyn requires a service provider to manage and provide out of hours handling services outside of normal business hours. Through a Microsoft Forms questionnaire, Hedyn is seeking feedback on current market practices, service delivery models, innovation, and best practice to support the development of Hedyn's future requirements and specification. Hedyn are particularly interested in understanding opportunities to improve service efficiency and resident experience, as …
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 101753-2026 | 27 October 2026 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £625,000.
- Who is the buyer of this tender?
- The contracting authority is Tai Hedyn Limited (United Kingdom).
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