GB-London: Stakeholder reputation and customer satisfaction measurement at the Heritage Fund

Amounts and figures

Description

In the first year of Heritage 2033, the Heritage Fund designed a new Impact Framework to allow the Heritage Fund to evaluate and assess the impact of our funding over the next 10 years. Work is underway to introduce qualitative and quantitative measures which will be used to understand if we are delivering against the long-term ambitions of our strategy. Alongside the development of this Impact Framework, the senior team wish to improve the approach to performance measurement and reporting through a revision of the suite of management information and key performance indicators that inform decision making and help senior management with oversight of delivery. Management information (MI) in this context refers to data that is used by the Heritage Fund to help make decisions about how the organisation is run. MI can take the form of reports, charts and graphs; but it should allow performance to be tracked over time. Areas of the MI are already under development covering financial, operational and workforce measures, however there is a need to develop regular reporting on customer satisfaction and stakeholder reputation. We are seeking a service provider who will work with the Heritage…

Official publications

• GB-London: Annual Reports and Accounts Design Services
  Published: 11 February 2025
• GB-London: Good Cause Summaries - Copywriter(s)
  Published: 6 February 2025
• GB-London: Grantee Project Evaluation Review
  Published: 28 January 2025
• GB-London: Tagging Project using Artificial Intelligence
  Published: 6 January 2025
• GB-London: Heritage Funding Ecosystem Research Project
  Published: 29 November 2024
• GB-London: Exploring the theme of 'heritage in need' - think piece and data analysis
  Published: 30 September 2024
• GB-London: Grantee Non-Financial Support Partner (Innovation)
  Published: 7 August 2024
• GB-London: Sustainability Action Engagement Programme
  Published: 3 July 2024
• GB-London: Provision and Management of UK Heritage Pulse
  Published: 7 May 2024
• GB-London: Good Cause Summaries - Business Analysis and Solution Design
  Published: 24 April 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 2 January 2025, 12:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £50,000.

Who is the buyer of this tender?

The contracting authority is National Heritage Memorial Fund (United Kingdom).

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