GB-Glasgow: IVR Review Services
Reference ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939 · Student Loans Company Limited
Closed. Submission deadline: 14 February 2024. Estimated value: £100,000.
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Amounts and figures
Description
The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 5105832b-69e8-4461-80b3-abdcfdcb8583-717322 | 25 January 2024 |
| Contracts Finder | 5105832b-69e8-4461-80b3-abdcfdcb8583-717322 | 25 January 2024 |
Other tenders from Student Loans Company Limited
See the buyer →- GB-Glasgow: IVR Review Services Published: 13 March 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 14 February 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £100,000.
- Who is the buyer of this tender?
- The contracting authority is Student Loans Company Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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