FW Services- Partnership Customer Support- Multi Site 0328
- Published
- 19 June 2026
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 057855-2026
- Reference
- ocds-h6vhtk-06656d
- Official source
- Official source
CPV codes
- 79512000Call centre
- 75200000Provision of services to the community
Description
Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty. As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Changeworks Resources for Life | — | 19 June 2026 |
Official publications
- FTS · 057855-2026 · 19 June 2026
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- The contracting authority is SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC (United Kingdom).
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