Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement
Buyer: NHS England
- Published
- 30 July 2025
- Estimated value
- £400,000
- Lots
- 1
- Notice number
- 044094-2025
- Reference
- ocds-h6vhtk-056899
- Official source
- Official source
CPV codes
- 79315000Social research services
Description
NHS England is looking to the market to comment on a draft specification for the Future of patient feedback and also understand the capacity and capability of the market to understand how this potential opportunity may be procured. We are asking potential providers to complete the Request for Information document included within the Documents section on this portal. In line with the 10YHP three shifts, Quality Strategy, and evolving digital capabilities, we are seeking approval to spend £400,000 in financial year 25/26 to commission work to scope and design a future state and possible implementation road map for the system wide collection, analysis and presentation of feedback from people using the NHS. The programme ‘Future of patient feedback: a roadmap for measurement and improvement’ will set out options for the design of a sustainable and holistic insight system, with ambitions of enabling utility of experience data in different forms, freeing up capacity to make improvements to quality, and to ensure that we are measuring what matters through easily navigable and inclusive feedback routes. The programme will explore digital capabilities offered by the NHS App and FDP to allow…
Official publications
- FTS · 044094-2025 · 30 July 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £400,000.
- Who is the buyer of this tender?
- The contracting authority is NHS England (United Kingdom).
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