Fulfilment Services for The Salvation Army
Reference ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc · The Salvation Army
Prior notice.
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Description
The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. Scope of Services We require a partner capable of delivering the following core services to high standards: • Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). • Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). • Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. • Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. • Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. • Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. • Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required. …
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | e075efec-d5c9-45a3-a9bf-2c69ed22bbc7-868728 | 17 October 2025 |
| Contracts Finder | e075efec-d5c9-45a3-a9bf-2c69ed22bbc7-868728 | 17 October 2025 |
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is The Salvation Army (United Kingdom).
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