Expression of Interest - Omnichannel Contact Solution
Reference ocds-b5fd17-72072b65-03da-44a8-a30a-3908dd59991a · TOGETHER HOUSING GROUP LIMITED
Prior notice.
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Description
This is a call for Expressions of Interest ("EOI") pertaining to an intended procurement exercise by THA. This is not a call for competition at this stage. THA are currently reviewing and developing a requirement for the provision of an "Omnichannel Contact Solution". As such, THA wishes to engage with the market, both to understand the scope of suitably qualified and capable providers for an interoperable and integrated solution within the market, and to help inform on its planned procurement strategy. Together Housing understands an omnichannel contact centre solution as a solution through which a customer service function can utilise contact centre software to handle interactions with customers through multiple contact channels, in a way that allows customers to seamlessly switch back and forth across channels. These channels might include (but are not limited to) phone, video, web chat, email, text (SMS), WhatsApp and social media. A consistent experience across customer service channels and for the transaction history to be available at every touchpoint is required, and the intended purpose behind the planned procurement of an Omnichannel Solution. At this stage TH…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | d88fc42f-05b6-48d2-a9ab-8f2854122181-723002 | 13 February 2024 |
| Contracts Finder | d88fc42f-05b6-48d2-a9ab-8f2854122181-723002 | 13 February 2024 |
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