Enterprise Service Management
Buyer: Cornwall Council
- Published
- 26 September 2025
- Estimated value
- £1,910,000
- Place of performance
- UKK3
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 060177-2025
- Reference
- ocds-h6vhtk-059db5
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
Description
For over 25 years, the Authority has relied on its existing Information Technology Service Management (ITSM) platform to manage IT services. It has been the backbone of logging, tracking and resolving requests—everything from fixing technical issues to setting up new starters. The technology landscape has moved on: cloud platforms, automation and integrated digital services are now standard, and the Authority now wishes to explore this technology. The Authority is now moving to Enterprise Service Management (ESM). In simple terms, ESM means creating one front door for services—a single, easy‑to‑use platform where staff and customers can make requests, check progress and get help quickly, regardless of which team provides the service. Behind the scenes, it uses proven good‑practice processes (ITIL) to ensure work is handled consistently and efficiently. It will also integrate with tools we already use, enabling automation, clearer customer journeys and, over time, the use of AI to enhance the experience. The Authority’s current version of its ESM platform is hosted on‑premise, and the contract ends in March 2026. The Authority’s version of this ESM tool provides a single platform fo…
Official publications
- FTS · 060177-2025 · 26 September 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,910,000.
- Who is the buyer of this tender?
- The contracting authority is Cornwall Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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