Emergency Contact Services (ECS) '24 for receipt of publicly reported gas escape calls and subsequent engineer dispatch.

Published

29 March 2024

Place of performance

UKN

Procedure

Restricted procedure

Lots

1

Notice number

010475-2024

Reference

ocds-h6vhtk-041b38

Official source

Official source

CPV codes

• 79512000Call centre

Description

Phoenix Energy Group Ltd (formerly Phoenix Natural Gas Ltd) own and operate a gas distribution network system in the Greater Belfast Area of Northern Ireland. It is a condition of the associated License to operate, that Phoenix provides a contact number - publicly available - in order that gas-related incidents may be reported on a 24/ 365 basis. Such reports may require the dispatch of an Engineer to the location in question, the response time to which is also determined by the Operator License referred to previously. Phoenix requires to appoint a suitably experienced and resourced Service Provider capable of delivering the full emergency service - from receipt of call through to Engineer dispatch and ultimately satisfactory delivery of a safe and robust service. N.B. Under the conditions of the Gas Safety (Management) Regulations (Northern Ireland) 1997, Phoenix must provide the 24-hour gas escape telephone number - 0800 002 001 - and make this accessible to any member of the public and any other Entity that operates a gas distribution network within the Northern Ireland region. To this end, it is a condition of this tender process that any Service Provider appointed by Phoenix E…

Official publications

• FTS · 010475-2024 · 29 March 2024

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Phoenix Energy Group Ltd (formerly Phoenix Natural Gas Ltd) (United Kingdom).

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