Eckho IVR Renewal & Upgrade via RM6116
Reference ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd · Durham County Council
Awarded to Maintel Europe Ltd for £208,682.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Description
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Maintel Europe Ltd | £208,682 | 30 July 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | c32d97c7-a08a-4344-b530-b179f770cbc8-909014 | 3 November 2026 |
| Contracts Finder | c32d97c7-a08a-4344-b530-b179f770cbc8-909014 | 3 November 2026 |
Other tenders from Durham County Council
See the buyer →- Talkative Enterprise Platform Licence via RM6116 Published: 3 November 2026
- 3985 - Standard Tenable.io Vulnerability Management Published: 14 October 2026
- Bowburn Development Route Options Assessment Report Published: 6 October 2026
- PCSA New Build and Refurbishment Works at Sacriston Fyndoune Proposed Special Education Needs and Disabilities (Send) School Published: 21 August 2026
- Family Healthy Weight Service Published: 29 June 2026
- Supplementary Substance Misuse Treatment and Recovery Services Published: 8 June 2026
- Supply and Install of Cold Applied Liquid Roofing System at Sedgefield Primary School Published: 1 May 2026
- Weardale Play Space Refurbishment Published: 14 April 2026
- Supplementary Substance Misuse Treatment and Recovery Services Published: 13 February 2026
- Demolition of Quarryhouse Footbridge (Nevilles Cross) Published: 23 October 2025
Similar open tenders
- Palladian Academy Trust - Comms & Security Partner
- Mission Feasibility Studies – Spacecraft Life Extension Service Demonstration
- Audio visual, digital signage and visitor management system
- London Cable Car Customer Enhancements
- In-Orbit Manufacturing (IOM) Maturation Research & Development Projects
- Purchase of 475 Smartphones for MKCC
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 30 July 2026, 12:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Durham County Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Public tenders by region
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.