EBC - Residential Property Managing Agent Service

Description

EBC seeks to appoint a Service Provider capable of delivering the following services, either directly or through third parties: o Customer Services: Managing customer contact and out-of-hours service provision, complaint management, and the holding and processing of customer data, including regular collection of tenant circumstances and vulnerabilities. This also includes tenant engagement and consultation. o Tenancy Management: Providing lettings services, completing CORE returns, proactively managing antisocial behavior, overseeing mutual exchanges, handling tenancy changes, and addressing tenancy fraud. o Tenancy Sustainment: Offering financial management support, domestic abuse support, safeguarding services, and assistance in accessing services necessary to sustain tenancies. o Estate Management: Including estate inspections, cleaning, window cleaning, and grounds maintenance. o Responsive Repairs and Void Works: Ensuring timely and effective repairs and preparation of void properties for new tenants. o Landlord Health and Safety: Ensuring compliance with all health and safety regulations and maintaining safe living conditions. …

Official publications

• EBC - RB - CLEANING SERVICES - AWARD
  Published: 24 March 2025
• EBC - RB - Asbestos Management Contract
  Published: 7 February 2025
• EBC - RB - Re-deployable CCTV - Environmental Enforcement
  Published: 27 January 2025
• EBC - RB - CHRISTMAS LIGHTS CONTRACT
  Published: 24 January 2025
• EBC - RB - CLEANING SERVICES
  Published: 1 November 2024
• EBC Re-deployable CCTV - Environmental Enforcement
  Published: 3 October 2024
• EBC PR Procurement of Summer Road Play Area, Play Equipment.
  Published: 27 September 2024
• EBC - Contaminated Land Investigation, Assessment & Report for Proposed Suitable Alternative Natural Greenspace (SANG) at Land at Field…
  Published: 18 September 2024
• EBC PR Procurement of Hersham and Long Ditton, Basketball Court Surface, Fencing and MUGA
  Published: 8 August 2024
• EBC EC Procurement of New Splash Pad at Churchfields Recreation Grounds
  Published: 3 July 2024

Previous and next from Elmbridge Borough Council

• EBC - RB - Works at Unit D, Sandown Industrial Estate — 24 June 2024
• EBC PR Procurement of Play Equipment & EPDM Surfacing at 4 play areas — 14 June 2024
• EBC DP Hurst Meadows Track Surfacing Procurement — 7 June 2024
• EBC HW Procurement of Tarmac Tracks Cobham — 24 May 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 30 September 2024, 09:00. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is Elmbridge Borough Council (United Kingdom).

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