DWP Strategic Video Channel Solution

Description

Further to the Early Engagement Notice Published on 7 July (tender_373667/1232614), the Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer/Representative) in line with its Digital Strategic Roadmap to deploy multi-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP's commercial strategy is to go out to market using CCS's Audio Visual Technical Consultancy and Commissioning agreement (RM6225). Interested suppliers are requested to register to join the agreement by Monday 20th November 2023. Following the registration deadline, DWP reserve the right to make a judgement as to whether to use this route to market, or an alternative, based on the level of engagement, the number of suppliers who register and subject to confirmation of an intention to extend the agreement by CCS. In addition to joining the Agreement, suppliers may register their interest by writing to cd.digitalchannels@dwp.gov.uk in order to receive the high level requirements set out in the previous Request for Information and clarifications shared to d…

Official publications

• Security Control Centre
  Published: 5 June 2025
• Provision of Level 3 Public Sector Compliance Investigator and Officer Apprenticeship ST0708 to DWP Employees
  Published: 15 May 2025
• Provision of Level 3 Information Communications Technician (ICT) Apprenticeship ST0973 to DWP employees
  Published: 6 May 2025
• Provision of L4 Software Developer Apprenticeship (ST0116) to DWP Employees
  Published: 1 May 2025
• Provision of Level 4 Associate Project Manager ST0310 to DWP Employees
  Published: 29 April 2025
• Provision of Level 5 Coaching Apprenticeship Standard - ST0809 to DWP employees
  Published: 29 April 2025
• Provision of Level 6 Data Scientist Degree Apprenticeship ST0585 to DWP employees
  Published: 25 April 2025
• Level 4 Intelligence Analyst Apprenticeship - ST0516
  Published: 17 April 2025
• Level 5 Data Engineering Apprenticeship Standard ST1386
  Published: 15 April 2025
• Level 4 Counter Fraud Investigations Apprenticeship - ST10747
  Published: 14 April 2025

Previous and next from Department for Work and Pensions

• Intelligent Service Operations Resources — 19 November 2024
• L4 Digital Forensic Technician ST1343 Apprenticeship ecm_12198 — 2 October 2024
• BCS Memberships for DWP Digital ecm_12200 — 1 October 2024
• WingArc SuperSTAR Software Subscription licences and WingArc Application Layer Support renewal — 27 June 2024
• Software Value Added Reseller (VAR) — 5 April 2024
• Secure Data Exchange (SDX) Data Centre Services - Contract Award — 5 April 2024

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Frequently asked questions

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The contracting authority is Department for Work and Pensions (United Kingdom).

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