DVSA contact centre additional capacity - Call Surges

Published

16 May 2025

Estimated value

£3,500,000

Place of performance

UK

Lots

1

Notice number

022141-2025

Reference

ocds-h6vhtk-05159b

Official source

Official source

CPV codes

• 79512000Call centre

Description

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

Official publications

• FTS · 022141-2025 · 16 May 2025

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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is £3,500,000.

Who is the buyer of this tender?

The contracting authority is Driver and Vehicle Standards Agency (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.