Digital Experience and Digital Enablement
Reference ocds-b5fd17-e09d22b8-92da-4425-96ab-f492be436410 · NS&I
Awarded to IBM UNITED KINGDOM LIMITED for £99,835,217.
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Description
National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than £202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market. NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme. The second procurement in NS&I's Rainbow Programme, the Digital Experience and Digital Enablement package, will provide capabilities in digital self-service experiences and journeys for NS&I's customers and enable Assisted Digital support. This includes as a minimum the delivery of a mobile banking app (to include prize draw functionality) and a fully functional transactional website. The new service will create j…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| IBM UNITED KINGDOM LIMITED | £99,835,217 | 13 December 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | f9f86f98-75ac-496a-bb6f-967042764e20-723062 | 13 February 2024 |
| Contracts Finder | f9f86f98-75ac-496a-bb6f-967042764e20-723062 | 13 February 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 28 July 2023, 16:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is NS&I (United Kingdom).
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