DFTc: ESM ServiceNow Implementation Market Engagement
Reference ocds-h6vhtk-0791a9 · Department for Transport
Prior notice. Estimated value: £5,000,000.
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Amounts and figures
Description
he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 101732-2026 | 27 October 2026 |
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