Debt Collection Services
- Published
- 14 November 2025
- Place of performance
- UKF2
- Lots
- 1
- Notice number
- 073800-2025
- Reference
- ocds-h6vhtk-05e033
- Official source
- Official source
CPV codes
- 79940000Collection agency services
Description
Relating to the supply/provision of Debt Collection Services at 1st,2nd,3rd & 4th placement collect & 1st, 2nd & 3rd placement trace and collect services. Background Debt Recovery Approach Upon entering our debt recovery process, customers receive a series of written communications, telephone calls, and SMS notifications. Following these steps, our decision engine determines the appropriate course of action - either initiating legal proceedings or engaging a debt collection specialist. This market engagement pertains to the latter approach. Anglian Water currently partners with several debt collection agencies to support the recovery of outstanding balances from customers at domestic properties. Customers are mainly homeowners, landlords and tenants with a smaller proportion comprising commercial customers. Accounts presently follow a tiered placement strategy across first, second and third placements. This applies to live and vacated collect accounts and accounts that require tracing before collection. Where our internal litigation efforts, including those that have already been taken to court, have been exhausted, this will also be referred to our external agencies. At present …
Official publications
- FTS · 073800-2025 · 14 November 2025
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- The contracting authority is ANGLIAN WATER SERVICES LIMITED (United Kingdom).
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