DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD
- Published
- 11 August 2026
- Estimated value
- £197,050
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 076317-2026
- Reference
- ocds-h6vhtk-06e18f
- Official source
- Official source
CPV codes
- 71621000Technical analysis or consultancy services
Description
This requirement is for a supplier to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services. The supplier will engage stakeholders, analyse current processes, data and integrations, and define user centred requirements. Outputs will include options appraisal, target architecture, roadmap and business case inputs to support procurement of a new solution. The maximum value of this procurement is £200,000.00 excluding VAT. This procurement has been conducted under the DOS 7 framework via a 2 stage procurement.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| FDM GROUP LIMITED | £197,050 | 11 August 2026 |
Official publications
- FTS · 076317-2026 · 11 August 2026
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Frequently asked questions
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- The estimated value published by the buyer is £197,050.
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- The contracting authority is Advisory, Conciliation and Arbitration Service (United Kingdom).
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